Mary Ellen Sheets, Two Men and a Truck
Video from Grand Valley State University. Watch on YouTube.
What you'll get
Mary Ellen Sheets, founder of the Two Men and a Truck moving company, speaks to business students at Grand Valley State University in a talk recorded in February 2009, covering how the business began, how it was franchised, her family's part in it, expansion abroad and advice for entrepreneurs, with audience questions at the end. Any figures are well out of date, so use it for the founder's own account of turning one local service into a franchise.
Do this week
Write down every step of how you run one job, from first call to final payment, in enough detail that someone else could do it the same way.