Lessons Learned Building A Productized Service

Brian Casel, 14 min read

This lesson is an essay published by Smashing Magazine.

Read the essay

What you'll get

Brian Casel tells how his website service for restaurants began as a do-it-yourself software product that many customers abandoned, and became a done-for-you service with a paid, required setup after he listened to prospects ask for exactly that, and why he asked visitors to book a consultation instead of signing up. It is a software story from 2015, but the move from selling hours to a packaged service people can buy by name applies to any firm.

Do this week

Describe the job you do most often as a package, with a name, a fixed price, what's included and how long it takes, and show it to a past client to see if they'd buy it.