What KPIs Should I Use In My Home Services Business?
Video from ServiceTitan. Watch on YouTube.
What you'll get
Chris Hunter, a former HVAC company owner who works with the software company ServiceTitan, runs through eight numbers a trade company can track: average ticket, how often a visit becomes a service-plan member, closing rate, labor as a share of revenue, call booking rate, gross profit by department, equipment and material costs, and how often a technician's leads turn into jobs. It is a five-minute list from a software vendor that sells the tracking, so pick two or three you can pull by hand.
Do this week
Pick two of these numbers you can work out from last month's jobs, such as your average invoice and the share of estimates you won, and put them at the top of your weekly sheet.