How to Say No to Bad Clients
Video from Michael Janda. Watch on YouTube.
What you'll get
Michael Janda explains why saying no is hard when you need the work, and names two ways to gain the power to do it: more demand from marketing, and several months of savings. He then gives short scripts for seven cases, including an out-of-scope request, a budget that's too small, a client who turns difficult and a friend who wants free work; he is aimed at creative agencies and sells courses.
Do this week
Write a two-sentence script for turning down a request that is out of scope and another for a budget that is too small, and keep them where you will see them before your next client call.